There is no cost to attending our training courses - this is built into the support we offer to Societies in exchange for the affiliation fee. The only costs your Society will need to cover are your travel costs to and from an in-person event.

Most of our virtual courses (ran via Zoom) run from 10.30am until 12.30pm, unless otherwise stated.

Your questions! And a pen and paper (or a version of) if you wanted to take notes. Everything else is either sent to you in advance of the session or provided at the event.

We do not record our virtual training sessions unless otherwise stated.

If there is anything, whether it be a Committee role or anything else, that you would like some advice on and that we don't currently have any training courses covering, please email us to suggest it at training@theartssociety.org. We also run the one-to-one training sessions where we can offer support to yourself or your Committee on anything that isn't otherwise covered in the tutorials, guides or training courses.

An account is an email address that you've used to sign up to Facebook, and a profile is your individual page or your Facebook identity. These two things are unavoidable, and by setting up an account a profile will be automatically made for you. They are both required in order to interact with Facebook in any manner. A page is an optional thing that you can set up once you have the two above. A page exists for organisations and businesses and acts as a store front - while managing a page, you can show your organisation's location, contact details, and tell everyone what you're about. In addition you're able to write posts, share photos of events you're involved in, and tag other profiles of people or organisations you've worked with.

Facebook Pages let you grow your business on and off Facebook. Pages come with a suite of free business tools that help you achieve your business goals. Before you begin You must have a Facebook profile. See what you need to create a Page. Create a Page (desktop) To create a Page: From the Pages section, click Create new Page. Add your Page name and category. Add your Page's bio and click Create. (Optional) Add information, such as contact, location and hours, and click Next. (Optional) Add profile and cover photos, edit the action button and click Next. (Optional) Invite friends to connect with your Page, and click Next. Click Done. You have created a Page in the new Pages experience. Learn how to grow your Page audience and engagement. Learn more Add basic information to my Page Free tools to use on your Page Best practices to improve Page visibility and follower engagement

If you have Facebook access with full control: Log in to Facebook, then click your profile photo in the top right. Click See all profiles, then select the Page that you want to switch into. Click your Page photo in the top right. Click Settings & privacy, then click Settings. Click Privacy in the left menu, then click Facebook Page information. Next to Deactivation and deletion, click View. Select Delete Page, then click Continue and follow the steps. You may be asked to re-enter your password. Note: If you can't see the option to delete your Page, make sure that you have Facebook access with full control of your Page. Learn how to see what your access is to a Page.

Posts are the quickest way to communicate with your audience and reach potential customers. You'll get the most out of your Page when your audience sees that you're active, and posts are a free way to do that. Anyone who visits your Page should see a post that is both recent and meaningful. If you don't have a particular promotion or post in mind, explore ideas for posts on your Page. Note: To help businesses communicate important COVID-19 related information with their customers, we are introducing a COVID-19 business update tag. This tag can be applied to any post related to COVID-19, such as content about temporary service changes, available inventory, gift cards and donations, and new practices around health and safety. Adding the tag will help more people in your community see it. Learn more. Benefits of Page posts New and frequent posts tell your audience that you're active, legitimate and care about them as customers. Old or expired posts could imply that your business isn't active or investing the time to drive business value. The more relatable your content is, the more you can connect with your audience. When potential customers see that you're posting content that matters to them, they could be more likely to become followers of your Page or trust your business. Features of Page posts Post scheduling: You can create a post and schedule it to publish on your Page in the future. Admins and editors who help manage your Page can also create and edit scheduled posts. Remember that all times for scheduling correspond to your current time zone. Learn more about scheduling posts. Pin significant posts: If you have major news or an announcement, pin it to the top of your Page. Anyone that visits will see it first. Pinned posts can encourage engagement or inform customers of upcoming changes or events. Page roles: There are six types of roles for people who manage Pages. When you create a Page, you automatically become the Page's admin, which means you can change how the Page looks and publish as the Page. Learn more about Page roles. Who can see your Page posts? Page posts are public and are visible to anyone who visits your Page. Page posts can also be seen in places such as search results or recommendation units on Facebook.

You can give someone Page admin access with full control or partial control. People with Page admin access with full control or partial control can switch into the Page and manage it on Facebook. If you give someone Page admin access with full control, this means that this person can give access to other people, remove anyone from the Page (including you) or delete the Page. Learn more about Page admin access. To give someone admin access to a Page: Log in to Facebook, then click your profile photo in the top right. Click See all profiles, then select the Page that you want to switch into. Click your Page's profile picture in the top right to go to your Page. Click Manage, then click Page access on the left below Your tools. Next to People with Facebook access, click Add New. Click Next, type the name or email address of the person you want to give admin access, then click their name. From here, you can choose to give the person Facebook access with full control or partial control: To give admin access with partial control: Scroll down, then click Give Access. To give admin access with full control: Scroll down, click to allow this person to have full control, then click Give Access. Type your Facebook password, then click Confirm. The person will receive an email to accept your invitation to access your Page.

Certainly: Facebook Profile: Essentially a Facebook profile is a user, who can add friends, post as themselves, join groups or follow pages. You need a Facebook profile to be able to start a group or a page. Groups: Groups are closed spaces which Facebook users can request to be a member of. Within that group you can chat with other members of the group and see other members and the administrator's Facebook posts, which might be updates or photos. Pages: Pages are public and tend to be businesses/brands or organisations. Users can follow and they don't have to request to see the content. They will see the posts that the 'page' posts and they can comment on the posts but they can't chat with other 'followers' of the page. They can however message the page with an enquiry. How to get content to the outside world: You can get content to the outside world by starting a Facebook Page and then creating posts from that page, which can publicly be found. You can also post in Facebook Groups from your personal profile. Facebook Posts: Facebook posts aren't time limited, however your Facebook page will act as a 'feed' where your most recent posts will be at the top of the page and be more visible. When users visit your Facebook page they'll be able to see your most recent posts, which is how you get your posts out to the world. You can also tag people or organisations on Facebook and they can then choose to share the post to their profile or page, which can lead to your page being more visible. If an account member dies: We recommend having more than one administrator of a page or group, in case of emergency. If an account member dies, the page will be handed over for management to another administrator. The account holder's personal profile will usually be terminated once Facebook is notified of it by friends/family. Notifications: You can use settings to edit what notifications you would like to receive. For pages notifications include things like notifying you when somebody has commented on your post. From your personal profile you'll get notifications when someone has requested to be your friend, or if somebody tags you in a post.

The news feed is nothing posted onto your page, not on your page, and not visible by anyone who follows your page... in fact it is not connected to your page at all. The news feed is where you are presented with news from pages you follow or linked to those that you've interacted with. If you have not yet interacted with any pages or posts, then it will default to sending you recently popular posts instead. You can click he three dots beside a suggested post on your newsfeed to tell Facebook you're 'not interested' and you can teach it who you are by liking, following, and interacting with other pages. You'll find when you do this that Facebook learns about who you are, what you like, and that the content suggested there is more much suited to you. To be clear - there is no interaction or knowledge between you account that posted the suggested post, and you. It is simply Facebook presenting you with things it hopes you find interesting. You can choose to interact with them or ignore them.

Facebook has in place serious security measures to prevent hackers or fraudulent activity when it comes to the security and privacy of its users and of their Facebook Pages. The simplest way to gain access to a Facebook Page is to contact the person who set it up, and asking them to transfer the Page administration to your own Facebook account. If that is not an option, however, Facebook does have in place a structure for dealing with this situation. To protect the security and privacy of a Facebook Page, gaining access to a Page will require: Visiting https://www.facebook.com/business/help and putting forward a case explaining the situation to Facebook. Providing in support of your case whatever proof is then requested as proof of your relationship to that page. Awaiting the result of your claim. It is important to note that this can take some time, but once you have gained access you will be able to either terminate that Page or continue using it. As best practice, it is always worth keeping the login details and administrative access shared with your Society to avoid this situation happening in future.

It's not possible to add more names to a single licence - essentially one licence, is one email address and one person (as far as Zoom is concerned). However, you are able to amend the name and email address of your account as often as you like - I demonstrate how to do so here. If what you're considering is multiple access to the Zoom account so that you can share the scheduling and hosting responsibilities, the best way to do this is to set your account up with an email and password login that you feel comfortable sharing (as opposed to somebody's private email account details for example) - many Societies are using their Society gmail account for this, although you can use whichever login details you prefer. Essentially, as long as somebody knows the email and password login details, they will be able to login to the account at any time and from any device. However, it's worth mentioning that when it comes to joining a webinar you'll need to use a separate account than the one used to schedule/host it if you don't want to appear as a panelist - I'd suggest logging out of the shared account after each use as best practise.

Once the meeting or webinar has begun, navigate to the small, upwards-facing arrow to the right side of the 'camera on/off' button. A window will appear that has your video, and list of checkable options underneath. Navigate to the 'hide non-video particants' option and check or uncheck it depending on your preference.

Unfortunately there is no formal way to allow more than one vote per device. When setting up a poll, there is the option for each question to set as 'multiple choice', which allows devices more than one vote, or 'single choice' which allows devices one vote each. This might work for you, but it will not allow for one device to vote for the same answer twice.

Unfortunately there is no way of having a holding image or message prior to the attendees joining a meeting or webinar. A workaround is to have a PowerPoint slide image/message screen-shared whilst attendees are joining the meeting or webinar. It is just a case of: 1. Organising the slide, 2. the host or co-host screen sharing the slide from their device prior to allowing attendees entry, 3. if a webinar, panelists might want to turn off their cameras (though this is optional), 4. and then allowing attendees entry. When it is time to start the meeting or lecture, you can simply turn cameras on, stop the screen-share, and begin.

Yes, this is easily done via the 'convert to a webinar button' at the bottom of a scheduled meeting page. The meeting ID will stay the same and it only takes a moment to do. The decision cannot be reversed however, and a scheduled webinar cannot be converted into a meeting. See screenshots below:

You will need to create a form to send to the member and they will have to fill that out to resubscribe - this is so that in effect they are giving you permission to re-use their details, despite having previously unsubscribed. It is this way so that it complies with GDPR regulations. Below is Mailchimp's explanation of this which can be found on their site: Please click here to see our instructions to creating one of these forms. One your member fills out this form they will be automatically re-added to the audience list.

In a nutshell, a cleaned subscriber is one that has either repeatedly soft bounced (gone into somebodies spam or junk folder), or one which has hard bounced (an email address that doesn't exist - in most cases due to a typo). A subscriber being cleaned means that it's put on a separate list within your audience list that will no longer be sent the campaigns that you send to that audience. The reason for this is to limit your campaigns bouncing. The reason you want to limit your campaigns bouncing, is that the more recipients that bounce your campaign the less your sending email address is trusted by email security softwares. This is because genuine spam email often bounces a lot as it doesn't have an updated, real, or legal list of recipients and so an email or campaign that is often bounced is usually and automatically deemed spam. This is the Mailchimp help center page that talk about cleaned contacts: https://mailchimp.com/help/about-cleaned-contacts/ It advises you to keep cleaned contacts as they are, unless you are certain you know the correct address. If you do feel like you know the correct address then the cleaned contact will need to be deleted, and the correct address added as new.

Mailchimp is something that Societies don't need to use if they don't want to, The Arts Society has only recommended it to Societies, and for the following reasons: 1. You can aesthetically design and brand your emails in attractive ways. 2. It takes care of all GDPR compliance for you - so you don't have to. 3. You can send emails to much larger numbers of people than you can when using a normal email address. 4. You can collect data on what you send out (such as how many - and who specifically - has successfully received and opened the emails, where from, most clicked links, etc). 5. It makes your emails less likely to go into the spam and junk folders of recipients. There are alternative softwares, but they aren't easier to use and in fact they're mostly, if not all, more complicated. One example I've heard of is called Send In Blue (https://www.sendinblue.com), and Societies are welcome to try it and use it if they prefer though we won't be able to offer support on using it. Also it's worth noting that Outlook isn't an alternative to Mailchimp - they are two fundamentally different things; outlook is an email provider, and can be used to email people. Mailchimp is a marketing service, the purpose of which is to improve on the limitations that email providers (such as Outlook) present. If emailing using Outlook, Gmail, BtInternet etc (which are all email providers): 1. You wouldn't be able to design or brand your emails. 2. You would be solely in charge of GDPR compliance, any breach of which could result in a lawsuit. 3. You would be limited to emailing around 100 people max in every communication. 4. You can't collect any data. 5. Emails are much much more likely to end up in spam - especially if they contain links, or are to more than 50 people at a time.

The reason emails bounce for some recipients is because their email's security settings (or 'spam filter') is deciding that your campaigns are potentially dangerous or in breach of GDPR regulations. Email spam filters look for certain things in incoming mail, and so essentially you want to avoid those things. These are things that scam or spam mail often have in common, such as: - An unrecognised email address. (this means that it is not saved in the contact list of the recipient. It can be overcome by the recipient adding your mailchimp sending address to their email contact list). - An email that contains lots of links or attachments (this is because scam emails do this and hide viruses within those links or attachments, so try to keep them to a minimum where possible). - A role based email address. (Anything that begins with Chairman@ or Info@, Sales@ for example. This is because these emails often contain marketing content and are often labelled as spam by recipients.) - An email which has been sent to a large number of people at once (this is because spam mailings do this, it can be overcome by verifying your domain as explained below). - An email address that is not registered to a verified domain. (An email address is always connected to a domain, and a domain is always connected to a website, which always exists in the latter half of an email for example; @theartssociety, @ikea or @btinternet. A verified domain is one that is approved as legitimate and registered to an existing organisation, and not one that's been set up by an illegitimate group pretending to be an organisation. Verifying a domain is complicated and would need to be done by whoever set the website up. You would still need to 'authenticate' your email address once using one attached to a verified domain, but that is a much simpler task.) To say it briefly, an email's spam filter will look for any legitimate reason why the recipient will want to receive your email, and if your email is unrecognised to their contact list, sent via an unverified domain, contains lots of links and has been emailed to a lot of people at once, it is likely to be bounced. The reason all this exists is to protect people from fraudulent activity. Unfortunately, when sending mass emails, sometimes it won't get through to a recipient because their spam filter settings are set too high. However, making sure your email doesn't meet any of the above spam criteria will help enormously.

All Societies were given Google Accounts in 2017. If you would like to know the details of your, or would like the details reset, please get in touch with us at enquiries@theartssociety.org and we can arrange that for you.

No limit. We have purchased a business account for each Society meaning that in every drive the amount of file storage space is limitless.

There are a variety of ways you can approach this, although there are a few best practices to consider such as: All email addresses are attached to domain @theartssociety.org, so it is up to you what you decide to use as the local part (before the @ symbol). You already have society@theartssociety.org, so additionally I would suggest a role based structure such as treasurer.society@theartssociety.org. Don't create more addresses than you need. It's bad practice to have email addresses that go unused or unchecked, firstly as it means emails may be going to your Society that you are unaware of, and secondly it means that nobody is taking accountability of that email. It is important from a security and GDPR perspective that emails are monitored and in use. For this reason I would suggest creating only clearly labelled email addresses that you know will be handed down through committees when roles are handed over. With this in mind I recommend: Creating them for core roles that are permanent fixtures in the committee - for instance, the membership secretary. I'd advise against creating them for temporary projects. Share emails where you can - depending on how your committee works it may be possible for some roles to share an email address, the visits secretary and the programme planner for example. Finally, it would be wise to monitor who is using what email address at any time, and to make it a key part of the committee handover process - often complications happen if somebody steps down and doesn't hand over the email's details. Further to that, as there is nothing private on any of the emails, it might be useful to have a document containing all the email addresses and their passwords. First thing you need to do essentially is decide who on your committee would most require these passwords and begin with that - I suggest three at first. That way the three of you can experiment with new ways of working before inducting any more of your committee into it.